Customer Stories
Engagements that bring real value to our client’s business, customers, and team capabilities.
Strategy and Procure
Articulate business outcomes to improve business value
Planning significant business change can be overwhelming .
From in-depth analysis to setting clear objectives, and measuring what matters, the journey to a defined business strategy is one step towards improving business value.
Our independent and collaborative approach will provide you with an unbiased view of your strategy, roadmap, supporting services, and architecture to feel confident in making business decisions that help lead you to reach your future destination.
Our team knows how to get you from your current-state to your future-state, with a thorough understanding of the IT landscape and emerging digital trends, you can feel supported by our expertise to guide you to achieving your goals.
Strategy | Procure
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Technology Landscape Review
Tasman District Council, Tasman.
CoDigital completed an initial Technology Landscape Review for Tasman District Council which provided the baseline risks position for the development of the Digital Innovation Programme (DIP) Business Case.
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Service Architecture and Roadmap
The Earthquake Commission, New Zealand.
CoDigital used its service integration expertise and structured approach to deliver the essential artefacts and plans needed to support change and decision making in the Earthquake Commission environment.
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Investment Case Development
Fire and Emergency New Zealand.
CoDigital helped move critical initiatives Fire and Emergency required through project funding, planning and execution within timeframes with a business case.
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Business Case Development and New Project Support
Civil Aviation Authority, New Zealand.
CoDigital provided business analysis and project coordination support for Aviation Security’s new project. A business case was created to support investment in continuing with this critical project.
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Designed for the Customer
Tasman District Council, Tasman.
CoDigital supported Council to understand the perspectives, goals, frustrations and influences their customers share, the services they use, and how they use those services.
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Architecture for Business Cases
Department of Corrections, New Zealand.
CoDigital were engaged by the Department of Correction’s Modern Prisons Programme to provide Enterprise Architecture services to assist with the development of two business cases.
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Communicating IT Strategy Simply
Summerset Group, New Zealand.
CoDigital actively listened and worked with the IT Group to form the strategy story in a simple and engaging way, delivering a Strategy on a Page.
Accelerate growth and yield customer satisfaction with clearer customer insights
Understanding your customers and their unique requirements is critical to how your business shapes and delivers services to them.
It can be challenging to step outside of day-to-day activities to consider how your customers receive your services. As collaborators, we work with you and your team to understand the challenges and limitations you may have when it comes to knowing who your customers are, how they interact with your business, and what their unique requirements are.
Personas help build a comprehensive overview of your different customers, their needs, and requirements to support a customer experience uplift, but they are only one component of many that provide customer insights.
Reap the benefits from putting your customers at the front of your business as the CoDigital team help you walk in their shoes to accelerate growth and yield improved customer satisfaction.
Innovate and Uplift
Innovate | Uplift
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Service Design Support for Response Efficiency
Fire and Emergency New Zealand.
CoDigital helped support Fire and Emergency with a Service Design platform to improve the information sharing between internal and external systems.
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SFIA Role Design
Tasman District Council, Tasman.
CoDigital used a co-design approach for workforce design based on the Skills Framework for the Information Age, working closely with business leaders and key staff to ensure the role descriptions provide an accurate skills profile and a tailored role description that reflect the organisation’s capability uplift needs.
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Digital Fitness and Capability
Tasman District Council, Tasman.
CoDigital undertook an independent Current State Assessment to position the Council to uplift its IT capability to bring more business value to residents across the Council’s service portfolio.
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Capability Design and Implementation
Cooperative Bank, New Zealand.
CoDigital led the activities to configure and implement the Bank’s new user support capability called the Service Hub. These activities included the creation of a knowledge base for the IT Group and end users, capability uplift, recruitment of a new Service Hub manager, and designing a business change plan to launch the service to the business.
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Service Desk Strategy and Application Sourcing
Cooperative Bank, New Zealand.
CoDigital supported the Bank in designing the helpdesk service they wanted and their requirements to achieve a consistently excellent service experience for their business. We then managed the selection of the right service desk application to be the cornerstone of the Bank’s new IT Service Hub.
Secure | Deliver
Technology as an enabler for digital capability
Assessing and addressing digital capability is commonly overlooked in the busy and ever-changing technology landscape.
As new technologies are brought into the sector, they bring the opportunity to increase efficiency across your business. However, they can also bring challenges to your team in adopting new ways of working.
To thrive in this changing environment, it is critical that as a business leader you can provide your team with the tools needed for success, including a space for them to learn and grow in response to gaps within their capability.
You can accelerate digital transformation by using technology as an enabler for improving the capability of your team and increasing the value they can bring forward in their role.
Secure | Deliver
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Service Management Expertise
Fire and Emergency New Zealand.
CoDigital provided an immediate Service Management Consultant to support the team due to current Service Management resources being diverted to other critical path ICT projects.
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Virtual Chief Digital Officer
Construction Company based in New Zealand.
CoDigital fulfilled an IT manager gap within our client’s organisation, helping them to form an annual strategy roadmap aligned with their objectives.
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Uplifting customer Experience
Cancer Society New Zealand.
CoDigital was engaged to provide project support services for their website rebuild.
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IT Outsourcing Transition
Earthquake Commission New Zealand.
CoDigital provided assistance to EQC and their new outsourced Service Desk, Service Management, and onsite TechHub capabilities.
We’re committed to your business - that’s why we work collaboratively with you to create long-lasting change.
We’re supportive of your digital transformation
Our team are passionate people. We’re not just consultants delivering you a service, we’re partnering with you and your teams to help you deliver improved value.
Maybe you need help defining your strategic business goals. Maybe you need a roadmap to help you envision your future state. Or maybe you want assurance that your investments are going towards the right things.
Whatever it is, our independent insight could be the pivotal starting point to transforming your business.