Capability Uplift

Providing you with an independent view of your internal digital capabilities to ensure you are harnessing your organisational assets and maximising business efficiencies.

Collaboratively, we work closely with change leaders to uplift where necessary through coaching, training, and workshops, whether that’s for individuals, teams, or specific IT practices.

Operating Model Optimisation & Design Services

Offering guidance and support to digital leaders on their change and transformation journey, focusing on the operating model and service re-design to deliver better business outcomes in alignment with strategic initiatives.

Our approach to Operating Model Design considers your customers, service catalogue, people, practices, governance, partners, technology and data.

We provide you with an independent view of the current state providing the insight you need to make the changes that will set you up for future success.

  • Alignment of people, processes, functions, technology and capacity with the recommendations our team identify following a best practice and independent review of your current operating model to deliver better business outcomes in alignment with strategic initiatives.

  • Leveraging our experience and knowledge across the public and private sectors to develop an organisation design that supports your strategic goals and aspirations and delivers efficient and repeatable service outcomes to your clients and stakeholders.

  • Using the Skills for Information Age (SFIA) global framework for skills and responsibilities, we can help you identify and communicate the roles within your organisation.

    Identifying the current roles and responsibilities within your business can help identify gaps and provide insight into roles that have changed as teams have evolved.

    We can develop and align job descriptions to the SFIA framework providing consistent, relevant and up to date information that will help attract and recruit the best candidates into your organisation.

Capability Development Services

Supporting the development of your team by focusing on evolving their knowledge and skill base through a combination of coaching, and training. Enabling continual growth, an increase in performance and improved employee satisfaction, for stronger working relationships and continued success.

  • Engagement with your team members to map learning opportunities and set clear targets to determine the direction and required output to achieve both individual and business goals.

    Our team will tailor management techniques and strategic skills and identify opportunities for an individual’s career development and growth.

  • We will work with your team to understand the challenges and opportunities within your organisation and discuss the right workshop strategy to uplift and strengthen your team performance.

    Whether you would like a targeted workshop series, or have a series run over a longer duration, we can help facilitate these and ensure your team are getting the most value.

  • Introducing new ways of working based on industry standards and best practices to improve capabilities and optimise performance within processes and individual roles. This can include transformational bootcamps or team coaching for maximum results.

Service Management Services

CoDigital’s Service Management Practice underpins many of our core capabilities.

Many businesses we work with often lack the time, investment, and experience to successfully transform into a customer-centric, productive, innovative, and trusted digital organisation. We are here to help you do exactly that.

  • We develop practices using industry standards tailored to your needs that provide the transparency required for day to day operation and management oversight.

    We manage the implementation of the practices and provide experienced service management consultants to embed and execute the operational activities with your teams, delivering ongoing continuous improvement and support across all service management disc, training, and capability uplift.

  • Enabling evidence-based decisions and confident intentional steps on your digital transformation journey by providing visibility and assurance of your current digital capabilities, capacity, strategy and relationships.

    Using our Digital Service Portfolio Health Check approach, we draw together evidenced visibility of your current digital capabilities and capacity. We review information and documents, interview key stakeholders and, drawing on our collective experience we present our clients current ecosystem in easy to consume summaries.

  • Our team will develop a conceptual future state Service Design and recommend a roadmap of tailored next steps to help you achieve your digital ambitions. This assurance can be regularly provided to support you to increase service management maturity and to address specific issues.

  • Using our Digital Service Portfolio Taxonomy we support you to define your customer service catalogue including the key components of shop front, capability and customer views.

    We provide a comprehensive view of all services and technologies supported and offer continuous improvement training and support for the service catalogues and their associated workflows.

Talent Resources

Is your business limited by a lack of capability in particular areas, or constrained by the capacity of your internal team? Our consultants can be engaged to work within your existing teams to help alleviate your resourcing challenges.

From Project Managers, Coordinators, and Business Analysts, to Architects, Service Consultants and HR Advisors, we can provide you with short term or long-term engagements from our consultants based on your needs.

Investing in CoDigital Talent Resources to support your team’s capacity, or supplement a missing capability within your organisation, could be critical for the success of your business.